About the Course
This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
Learning Objectives
• Recognise the role of a coach in coaching for service performance
• Prepare coaching plan for individuals to address service performance issues
• Demonstrate the use of coaching techniques to address service performance issues
• Monitor progress of individual for improvements in service performance.
• Training & Assessment
Course Coverage
The programme is highly interactive, incorporating mini-lectures, case studies, group discussions, demonstrations, role plays, individual reflections, written assignments and oral interviews.
Target Audience
This course is for supervisors, team leaders and managers from various service sectors.